Refund Policy

1. Scope

This policy applies to all purchases made in PSM by Intelligent Prices: Studies, Studies with expert review, and add-ons.

2. 14-day refund guarantee

We offer a full refund, no questions asked, if requested within 14 calendar days of your purchase date.

3. How to request your refund

1. Visit paddle.net (Paddle's buyer support portal) and enter the email address you used to pay, or
2. email us at soporte@psm.intelligentprices.com with the email used for payment; we will handle the request with Paddle on your behalf.
3. We process requests made within the guarantee period within a maximum of 5 business days.

4. Effects of a refund

When a purchase is refunded, the features associated with it are deactivated on the corresponding survey, which returns to free-plan conditions. Your data and results are not deleted because of the refund.

5. After 14 days

After the guarantee period, requests are evaluated case by case under Paddle's then-current Refund Policy (Paddle being the Merchant of Record) — for example, for a duplicate charge, an unauthorized charge, or a confirmed technical failure that prevents use of the service.